1. Who We Are

Vida Visual Media is a photography and videography studio based in Riverside, California, owned and operated by Francisco Sarmiento. We can be reached at info@vida-visual.com.

2. Information We Collect

When you contact us through our website, Instagram, or Facebook, we may collect:

Your name and email address
Phone number (if provided)
Event details (date, venue, type of event)
Messages and inquiries you send us
Payment information processed securely through Stripe

3. How We Use Your Information

We use your information solely to:

Respond to your inquiries and provide our photography services
Process bookings and payments
Send you information relevant to your event
Improve our services and communications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Messaging via Instagram and Facebook

When you message us through Instagram or Facebook Messenger, your messages are received through Meta's platform and processed to generate a response. Message content is used only to respond to your inquiry and is stored temporarily to maintain conversation context. We do not use your messages for advertising purposes.

5. Cookies and Tracking

Our website uses the Meta Pixel to measure the effectiveness of our advertising. This may collect anonymized data about your visit. You can opt out of Meta's tracking through your Facebook ad preferences.

6. Data Storage

Your contact information is stored securely in HubSpot CRM. Payment data is processed and stored by Stripe and is never stored on our servers. We retain your information only as long as necessary to fulfill our services and comply with legal obligations.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at info@vida-visual.com.

8. Contact

For any privacy-related questions, please contact:

Francisco Sarmiento
Vida Visual Media
Riverside, California
info@vida-visual.com

Privacy Policy